Frequently Asked Questions

How does it work?

Step 1

Choose a competition

Step 2

Answer the question

Step 3

Watch the live draw

Raffle Master Competitions is a trustworthy company due to numerous reasons. Firstly, our Google and Trustpilot verified status guarantee our customers that we offer reliable, secure and legitimate services. Secondly, our large social media presence allows us to connect with our customers, generate engaged and enthusiastic discussions and provide a constant source of interaction, updates, and exclusive offers. This provides our customers with the confidence that Raffle Master Competitions is legitimate and committed to providing the best possible services to its customers.

More importantly, Raffle Master Competitions is a family-run business that places an emphasis on ethical and transparent operations. We have been in trading since 2017, boasting years of experience and have gained a track record of delivering high quality, fair, and exciting competitions. With our Google and Trustpilot verification, media presence on all platforms, and proven experience in the industry, Raffle Master Competitions can be trusted as a reputable provider of online competitions and exceptional customer service.

On rare occasions you may find that your payment gets declined when going through check-out, leading to a failed order. If a payment does get declined you will normally receive an email from our payment processor confirming the order failed along with the reason your payment was declined. The order will also show a ‘failed’ status within the My Account area under your Orders. To help you understand the reasons, please see below.

AVS Policy:
This means that the address and/or post code you have entered during checkout does not exactly match the one the card is registered to. We recommend simply double-checking the details and trying again.

Not Authorised:
This is a decline from your bank, if they don’t recognise the transaction they may not authorise the payment, leading to a decline. In these instances simply contact your bank and they will normally unblock your card whilst you are on the phone to them, allowing you to complete checkout normally.

Invalid CVV/Expiry
These declines are just from inputting the incorrect expiry date or 3-digit security code found on the rear of the card. Please check your details and try again.

 

If you still continue to have problems please call our customer service line 0800 011 4319 from 9am-5pm mon-fri

 

Yes, we are proud to say that every prize you see available on Raffle Master Competitions is owned by us prior to starting the competitions, giving you peace of mind and total confidence that the prizes are here, just waiting for their new owners to win them.

 

Our competitions are only open to residents of the United Kingdom.

As we expand and add more locations, we will announce these here and across our social media channels

All of our winners are drawn completely live, on facebook using the Google Random Number Generator for all to see.

Jewellery items can be collected with ID Vehicles and Bikes Will need to be collected with ID also.

Hyde Cheshire

If all tickets aren’t sold by the end date. Simply you get better odds, no rollovers, no extensions. From the second you buy a ticket we want you to know when that draw will take place.

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